The Challenge
TrainForward is a mid-size corporate training company serving clients in financial services, healthcare, and manufacturing. Their client base was growing rapidly, but their small in-house team of two instructional designers could only produce about 5 courses per quarter. New client contracts were piling up, and they faced a painful choice: turn away business or compromise on quality by rushing production. They had tried hiring freelancers, but the inconsistent quality and constant oversight required made it unsustainable. They needed a reliable production partner who could match their quality standards and scale with their growth.
Our Solution
Ewaffle embedded a dedicated production team that functioned as an extension of TrainForward's operations. We started with a deep-dive workshop to understand their brand guidelines, instructional design standards, and client expectations. Within the first week, we established a shared project management workflow with weekly syncs and structured review cycles. Our team handled end-to-end production — from storyboarding and instructional design to visual development, interactivity, and SCORM packaging. Each course went through our three-step quality assurance process before delivery. We also introduced gamification elements (progress tracking, knowledge check badges, and scenario-based challenges) to several of their flagship courses, adding a differentiator they could market to prospects.
The Results
Within two quarters, TrainForward was delivering 30 courses per quarter — a 6x increase in output. Their average time-to-market dropped from 12 weeks to just 4 weeks per course. They were able to onboard three new enterprise clients without hiring additional staff. Client satisfaction scores improved because courses were not only delivered faster but also featured richer interactivity and modern design. TrainForward's CEO estimated the partnership saved them over $200,000 in the first year compared to building an equivalent in-house team.
“Ewaffle transformed our production pipeline. We went from struggling to deliver 5 courses a quarter to consistently shipping 30 — all without hiring a single new instructional designer. The quality exceeded what we were producing in-house.”
Sarah Mitchell
VP of Content, TrainForward Inc.
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